Refund and Returns Policy

At Vellora Collections, we want you to be happy with your purchase. If you are not completely satisfied with an eligible item, you may request a return or exchange in accordance with the terms below.

1. Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

Be unused and unworn
Be in its original condition
Have the original tags attached, where applicable
Be returned in the original packaging where possible
Not show signs of washing, damage, stains, makeup, perfume, or other use

Items that do not meet these requirements may not be accepted.

2. Hygiene-Sensitive Items

For health and hygiene reasons, certain lingerie, underwear, intimate apparel, swimwear, bodysuits, and similar products may not be eligible for return once they have been worn, washed, or removed from their original hygienic packaging.

If a product is marked as non-returnable on its product page, that restriction will apply.

If you are unsure whether an item can be returned, please contact us before sending it back.

3. Items Damaged or Received Incorrectly

Please inspect your order after delivery.

If you receive an item that is damaged, defective, incorrect, or significantly different from what you ordered, contact us as soon as possible with your order number and clear photos of the issue.

We will review the request and, where appropriate, offer a replacement, exchange, or refund.

4. How to Request a Return

To request a return:

Contact our customer support team with your order number.
Tell us which item you would like to return and the reason for the return.
Wait for return instructions from our support team.
Send the approved item according to the instructions provided.

Please do not send items back without contacting us first, as the return may not be accepted.

5. Return Shipping

Unless an item is defective, damaged, incorrect, or otherwise covered by an issue caused by Vellora Collections, return shipping costs may be the responsibility of the customer.

If the return is due to an error on our part or a defective/damaged item, we will review the situation and provide appropriate instructions.

6. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed through the original payment method where possible.

Please allow additional time for your bank or payment provider to process and display the refund.

Shipping charges, where applicable, may be non-refundable unless the return is due to an error or defect.

7. Exchanges

If you need a different size, color, or eligible product, please contact us before returning the item.

Exchanges are subject to product availability and may not be available for every product.

8. Sale and Promotional Items

Items purchased during a sale or promotional offer may have different return or refund conditions. Any applicable restrictions will be communicated on the relevant product or promotional page.

9. Non-Returnable Items

Certain products may not be eligible for return, including items that:

Have been worn or washed
Have been damaged after delivery
Are missing original tags or packaging where required
Show signs of use, stains, odors, or other hygiene concerns
Are specifically marked as final sale or non-returnable

10. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible. In such cases, the order may need to be handled under our return policy.

11. Refund Delays

If you have been notified that your refund has been issued but have not received it, first check with your bank or payment provider.

If the refund is still missing after the applicable processing period, please contact our customer support team.

12. Contact Us

For questions regarding returns, refunds, exchanges, or damaged orders, please contact Vellora Collections through the contact information available on our website.

We are happy to assist you with your order.