Privacy Policy

At Vellora Collections, we respect your privacy and are committed to protecting the personal information you provide when you visit or make a purchase from our website.

This Privacy Policy explains how we collect, use, and protect your information when you use our website.

1. Information We Collect

When you visit our website, create an account, place an order, contact us, or subscribe to our newsletter, we may collect information such as:

  • Your name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order and transaction information
  • Account information
  • Information you provide when contacting customer support
  • Website usage and technical information, such as IP address, browser type, and device information

Payment information may be processed securely through our third-party payment providers. Vellora Collections does not need to store your complete payment card details.

2. How We Use Your Information

We may use the information we collect to:

  • Process and fulfill your orders
  • Provide shipping and delivery services
  • Process payments and prevent fraudulent transactions
  • Communicate with you about your orders
  • Provide customer support
  • Improve our website, products, and services
  • Send promotional emails and updates if you have subscribed to them
  • Personalize your shopping experience
  • Comply with applicable legal and regulatory requirements

3. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us remember your preferences, understand how visitors use our website, maintain shopping cart functionality, and improve website performance.

You can adjust your browser settings to refuse or delete cookies. However, some website features may not function properly if cookies are disabled.

4. Sharing Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted third-party service providers who help us operate our business, such as:

  • Payment processors
  • Shipping and delivery providers
  • Website hosting and technology providers
  • Analytics and marketing service providers
  • Customer support services

These providers are only given information necessary to perform their services.

We may also disclose information when required by law, legal proceedings, or to protect the rights, safety, and security of Vellora Collections, our customers, or others.

5. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

6. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

7. Marketing Communications

If you subscribe to our newsletter or promotional communications, we may send you information about new arrivals, promotions, special offers, and other updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us.

8. Children’s Privacy

Our website is not intended for children. We do not knowingly collect personal information from children.

9. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to request access, correction, or deletion of your information.

To make a privacy-related request, please contact us using the contact information provided on our website.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

Any updates will be posted on this page with a revised “Last Updated” date.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact Vellora Collections through the contact information available on our website.